Wednesday, October 19, 2016

Bethlehem: Computer Upgrades Online Payments Must Wait

From Bethlehem City: Mayor Bob Donchez announced today that the City will undergo a computer software upgrade that will require the shutdown of certain software, Community Plus and Finance Plus, from 9:00 pm Thursday, October 20, 2016 through Monday October 24, 2016. The City anticipates the upgrade to be complete by regular business hours Tuesday, October 25, 2016.

Financial Services: During the upgrade, City employees will have limited access to account information. Additionally, the online payment service will be unavailable during the upgrade. Therefore, if you need to make a payment, please make arrangements to do so prior to Friday October 21, 2016 or again beginning Tuesday October 25, 2016. If you must make a payment during the period of the upgrade, only a check or exact change will be accepted and you must bring your bill with you. Also, requests for tax certifications for property settlements will not be processed during this time.

Water Utility/Customer Service:
The upgrade will also limit access to Utility Account information including billing and payment information, as well as usage information. In the event you experience a water emergency please contact Water Control at 610-865-7077. Full customer service access should be available by regular business hours Tuesday, October 25, 2016.

“It has been over 13 years since this part of the City’s computer software system has been fully upgraded” said Mayor Donchez. “I want to thank everyone in advance for their cooperation”.


Anonymous said...

City should allow grace period. No penalty if payment late because of this upgrade. City probably WILL NOT

Anonymous said...

If it's been 13 years since these systems have been upgraded, are they still under any kind of maintenance support? Most computers that old are long since been relegated to unsupported status.

If the software upgrade doesn't work, the system may be down for much longer than anticipated. At this point, if it works, don't fix it.

Anonymous said...

Nobody said anything about 13 year old computers. It's not the computers that are being updated, just the software.