Northampton County? The best grade awarded was an A. they got 1 A. One of our "Secret Voters" had an excellent phone experience when she called for information on where and how to register. The young woman who helped her even suggested that our secret voter, who has just moved her from New Jersey, could register to vote when she gets her PA driver's license, and save herself a trip. I know when I renew my license, they always ask the vote question, I think that's a great idea.
The above experience is the good news, because all the other grades are D or lower. 4 D's. and 7 F's. First off, they don't answer the phone at Lunchtime, between 11 AM and 1 PM, the line is busy. Visits to the facility were a nightmare. That's not really their fault, that parking is such a disaster, but thankfully, they are located in the Wolf building, and you aren't subjected to the body cavity search over in the Rotunda. Their attitude about serving voters is best described as "why are you bothering me?" Granted, they got 4 of their F's for not answering the phone, but visits to their facility on subsequent days during lunchtime literally found the staff "out to lunch".
Hey, you guys ever hear of staggering lunch breaks? I really wanted to cut these guys some slack, that's why I had others with open minds execute simple tasks to tests their services.
I had very simple guidelines, make 3 separate contacts on 3 days, 2 by phone to ask questions, and make one visit to the office to request a simple commonplace request (I.E. change parties or register at a new address)
Northampton county failed miserably. I don't know what is going on in their leadership, but if they were a store, and their service that bad, I would replace the management. I'm also sure that there are people who have dealt with the Northampton Voter registration office and had positive things to say, and the fact that one caller had such a good experience belays that.
But one of our visitors asked the staffer if she could tell him where he would be voting, and the woman huffed, told him, "I don't have time for that, you will find out when you get it in the mail." and walked away.
I have to take my survey people on their word they are being truthful, but none of them knew what the others were doing, so unless they ran into each other at the Wolf building, they didn't know. You guys decide.