|John Brown and his lovely wife on Labor Day.|
In Northampton County, he pledged on the day he took office that he would both enhance county services and deliver them more efficiently. Instead, his unilateral reductions in healthcare, which were ultimately determined to be illegal for around half of the workforce, caused a record number of departures during his first year in office. In addition, he refused to fill vacancies, which actually slowed things down.
One of the changes Brown recently initiated is a switch to a new, VoiceOverIP, phone system. That's turning out to be a disaster, too. Though the sound quality is excellent when talking to someone else at the courthouse, that's about it. People calling in can no longer page lawyers and cops, and telephone calls to county employees are often dropped in the middle of a conversation.
I know lawyers who got in hot water for not calling in for pretrial conferences when they did so. I have also heard of several instances in which messages were left with county workers, but they have no record of on incoming call. It is hanging somewhere in cyberspace.