I also heard from Controller Steve Barron. He experienced the same problem, and sent out one of those mass emails that Brown hates while Brown and Campos were still enjoying the holiday. Here's what Barron has to say.
For those of you who were surprised (like I was today) to still not have prescription drug coverage I wanted to provide some helpful tips:Not a very encouraging start to year #2 of Executive John Brown. Barron called Brown, who said he'd address this issue today. Here's his explanation:
First off save your register receipts and labels if you pay out of pocket for your prescriptions.
If this issue is resolved within 7 days CVS will run the script and you will be refunded the difference between the out of pocket expense and the co-pay.
It was told to me that this was an issue with Capital Blue transmitting data. I was in HR Friday to alert them about the issue and clearly was not resolved by the end of the day Friday. I am disappointed, but it is HR's understanding this is a Capital Blue issue and most probably not related to plan changes. Those that called me to tell me about this issue please also let HR know so they can quickly identify and solve the issue.
I did call John Brown on his cellphone today about the issue to express my concern and displeasure. He agreed this was unacceptable and promised to work to resolve this first thing Monday.
I wanted to send this e-mail out though today to help folks with the information I discovered and so that you can be reimbursed quickly for any out of pocket expenses. This hopefully is not a countywide issue. Please share problems you are having with HR and the administration so they can quickly ID the problem and solve it for all employees this had an impact on.
Hope your weekend is good and Happy New Year!
"With regards to the calls received from several employees that they cannot utilize the prescription plan, we can confirm there is a problem that appears to affect the entire group membership. Capital Blue Cross suspects that an input error prevented the automatic rollover of Northampton County's prescription plan into 2015. They have a team working to verify and correct the issue. We anticipate a resolution by Monday."
The Executive adds that any NorCo employees directly impacted by the problem will receive information today regarding what they need to do to receive reimbursement.