AMTRAK would like to extend its service into the Lehigh Valley with passenger rail from Allentown into the Big Apple. I've told you I have mixed feelings about it. I think before it expands anywhere, it needs to do a better job of managing its website and answering its phone. Try to book a ticket anywhere and you'll see what I mean. It's next to impossible to book on the website, and the phone just rings and rings. This is no fluke. I have experienced this issue several times now. This is what you'd expect from yet another government-subsidized operation. I loved taking the AMTRAK from DC to Pittsburgh, but would hate it if I had to commute that way.
In addition, I am more than a bit concerned about its fatal weekend derailment in Montana, which appears to have been caused by a faulty switch or bent rail. Switches, in particular, should be inspected daily. A train company unable to answer its phone or manage its webpage