Artificial Intelligence can prove to be a very helpful resource for local government, especially cities that have cumbersome and unfriendly permitting systems. According to GOVERNING, NYC's small business chatbot was providing unethical and possibly illegal advice and there were no guardrails. Midland, TX, however, succeeded with a low-risk chatbot that included human oversight. Here's the question an administration should ask before using it: "Could you explain your AI system to a non-technical councilmember in five minutes — what it does, how it’s supervised and what happens when it fails? If not, you probably don’t understand it well enough to deploy it."
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