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Nazareth, Pa., United States

Wednesday, September 21, 2016

NorCo's New Phone System Needs Some Attention

John Brown and his lovely wife on Labor Day.
Before he became Northampton County Executive, John Brown claims to have spent "most of his career working in the private sector turning around unprofitable businesses by making them more effective, efficient and successful." He has never identified even one of these businesses. Based on his performance in Northampton County, my guess his that he never lasted anywhere for long.

In Northampton County, he pledged on the day he took office that he would both enhance county services and deliver them more efficiently. Instead, his unilateral reductions in healthcare, which were ultimately determined to be illegal for around half of the workforce, caused a record number of departures during his first year in office. In addition, he refused to fill vacancies, which actually slowed things down.

One of the changes Brown recently initiated is a switch to a new, VoiceOverIP, phone system. That's turning out to be a disaster, too. Though the sound quality is excellent when talking to someone else at the courthouse, that's about it. People calling in can no longer page lawyers and cops, and telephone calls to county employees are often dropped in the middle of a conversation.

I know lawyers who got in hot water for not calling in for pretrial conferences when they did so. I have also heard of several instances in which messages were left with county workers, but they have no record of on incoming call. It is hanging somewhere in cyberspace.

9 comments:

Anonymous said...

The HS Building has been using VOIP for the past two plus years. Why haven't they reported any problems with it?

Anonymous said...

Brown was a drug salesman in NJ. What else he did is up in the air.

Anonymous said...

Well he was Bangor Mayor and he didn't turn anything around there either. It was a dump before he got thee and still a dump when he left. But wait? He did take the tax cheat in foreclosure Cathy Allen with him so maybe he gets a point or to for that.

Anonymous said...

Another Brown/County Council record of failure. This isw another project chalked up to their bucket list. One day, [and who knows when that will come], the voters will finally wake up and throw these clowns out and elect intelligent freethinking candidates for office; if they can be found in Northampton County.

Anonymous said...

Nice picture. His wife is the bread-winner and wears the pants.

Anonymous said...

Trying to get someone to talk to you is a challenge at the Courthouse. No one answers their phones anymore. You get a recording for everything and all kinds of options. It's disgusting.

Anonymous said...

When Brown ran for County Ex. he did not win Bangor his home town.

Anonymous said...

Workers have about the phone system at the Human Services building but nothing has ever been done. Calls are dropped and the options are horrible. People in the community constantly complain to workers that the phone system is difficult to navigate and they get bounced all over the place.

Anonymous said...

Brown is starting to look like Drew Cary. Lay off the donuts man!